Privacy Policy

Welcome to Fitsly.com (the "Site"), hosted by Fitsly ("Fitsly", "we", "us", and/or "our"). We offer an integrated software platform tailored for the health and fitness industry, facilitating both offline and online coaching. Our range of services encompasses fitness and diet planning, strategic content dissemination, multifaceted messaging solutions, maintaining personal health records, seamless payment services, and a suite of tools designed to foster collaboration, analytics-driven insights, and business growth.

Primarily, our role is that of a data processor, especially in our interactions with Trainers (detailed below). It's imperative for these Trainers to have individualized privacy policies regarding their interactions with Clients (outlined below). However, there are scenarios where our Privacy Policy is relevant, particularly when we function as a data controller.

Our platform caters to:

Fitness experts, athletic coaches, health specialists, and similar professionals utilizing our platform to bridge the gap with their clientele (referred to as 'Trainers').
Clients of these Trainers, who leverage our platform for engagement and guidance (labelled as 'Clients').

This Privacy Policy holds relevance for both Trainers and Clients. Given the distinct roles and interactions, it's crucial to discern between the two, as our obligations concerning personal data vary based on your categorization as a Trainer or Client.

For any queries or clarifications pertaining to this policy, feel free to reach out to us at legal@fitsly.com.

1. Data Collection

The Personal Data we gather depends on your interactions with us, the services you utilize, and your choices.

We acquire and may have retrieved Personal Data about you from various sources in several ways when you use our services. This includes information you provide directly, data collected automatically, data from third-party sources, and inferred/generated data. We may integrate any Personal Data we collect with other Personal Data, including those from other sources.

If you decline to provide certain data necessary for some features, those features may not be available or function correctly.

A. Data you provide directly to us.

When you visit our website, you might share certain information with us, such as contact details or feedback through various means like surveys, forms, or direct inquiries. If you choose to become a customer and use our services, you'll be sharing more specific Personal Data, which might include details required for service integration or information exchanged during communications. Furthermore, consumers who utilize our services, often provide personal details, throughout their interactions with various features within the application. As users engage with different functionalities, personal information may be collected to enhance the service experience.

Information you share might encompass:

Basic contact credentials: names, addresses, email IDs, contact numbers.
Transaction details: payment information processed by our payment provider.
Account specifics: usernames, passwords, and related profile information.
Uploaded content: any photos, documents, or other user-generated content.
Additional specifics when engaging with our partners or businesses.

When you disclose another individual's information to us or our partners, you affirm your authority in sharing it and recognize that this sharing aligns with our Privacy Guidelines.

B. Automated Data Collection

While you engage with our Products and Services, we automatically capture specific details about your actions. For example standard data gathered during interactions with any of our services may include:

Device Details: This includes details like device type, browser variant and language, operating system, and your Internet Protocol (IP) address.
Location Insights: Utilizing details such as your IP address, we can ascertain broader location indicators, including city, state, or country.
Usage Patterns: Data regarding the website you came from before ours, how long you stayed, and your interaction trends on our platform are documented.

C. Inferred Data

With the data we gather, additional insights can be deduced, such as potential preferences or characteristics. An example is discerning your approximate location (like city or country) from the IP address.

D. Third-party Data Sources

Data isn't solely obtained from direct user interactions; external entities also play a role:

Integrated Applications: Interaction with third-party platforms, like social networks, through our offerings might result in us receiving data from them.
Service Partners: Collaborative third-party entities may share data as a part of our mutual endeavors.
Data Brokers & Aggregators: We might enhance our datasets by sourcing details from third-party data vendors or open platforms.

2. Data Usage

We value the trust you place in us by providing your data. Here’s an outline of how we may utilize this information:

Delivering Services: We utilize your information to provide and enhance our services. This includes managing user accounts and ensuring a seamless interaction with our platform.
Contractual Commitments: Your data allows us to fulfill our obligations arising from any contracts between you and us, such as billing and addressing any service-related concerns.
Service Notifications: We may inform you about important updates or changes to our platform, helping you make the most of our offerings.
Feedback & Improvements: By analyzing user interactions, we continually refine our platform to better meet your needs. We also consider feedback, surveys, and other inputs to shape our services.
Push Notifications: With your consent, our platform might send direct notifications or alerts to keep you informed.
Safety & Integrity: We employ your data to safeguard the platform. This includes preventing fraud, enforcing our terms, and addressing potential threats.
Tailored Experience: Based on the information collected, we customize our platform's offerings, ensuring content aligns with your preferences and interests.
Processing Payments: Although we don’t directly handle payment details like credit card numbers, our third-party payment processor, Stripe, does. When you make a purchase or subscribe to our services, Stripe processes your payment information securely, adhering to high-standard security protocols. For more about how Stripe manages your data, refer to the Stripe Privacy Policy.
Advertisement & Outreach: We might use your data to showcase relevant advertisements. While we don't share your personal information directly for these purposes, advertisers might deduce your interest based on your interaction with their ads.
Data-Driven Decisions: By aggregating and anonymizing user data, we derive insights that drive platform enhancements and service improvements.

Your trust is paramount, and we're committed to safeguarding your Personal Data. While we need to share some data for specific purposes, we do so responsibly:

Affiliates & Subsidiaries: To maintain a seamless service experience, we might share data with our associated companies, subsidiaries, or affiliated entities, especially when our systems are interconnected or for purposes like account verification and policy enforcement.
Anonymous Insights & Enhanced User Experience: We collaborate with third-party analytics companies, like Google Analytics, and sometimes share anonymized, non-personal data for insights, analysis, or research, which helps us understand user behavior and refine our platform.
Business Transitions: During corporate events like mergers, acquisitions, or asset sales, some Personal Data might be shared or transferred, adhering to applicable laws and confidentiality agreements.
Financial & Transaction Management: For tasks like payment processing, we partner with entities like Stripe. These entities ensure secure and compliant financial transactions.
Legal & Safety Compliance: We prioritize safety, and if necessary, might share data to comply with laws, assist legal processes, or protect our users and the public.
Professional Consultations: For expert advice, we consult professionals like lawyers, auditors, or financial advisors and might share relevant data with them for specific purposes.
Promotional Partnerships: We occasionally engage in marketing collaborations and might share some data with these partners for promotional purposes.
Public Profile: Through certain features of our services, you might choose to publicly showcase and share data like your name, username, content, or location data.
Service Collaboration & Third-Party Integrations: To bring you our services, we collaborate with third-party vendors, agents, and platforms. These entities might need access to your Personal Data for specific roles or integrations.

Remember, we're always cautious about the data we share, ensuring it aligns with your expectations and our commitment to privacy.

4. Data Protection

We are deeply committed to ensuring the safety and security of your information. To that end, we've implemented a series of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. Here's how we protect your data:

Encryption: We use strong encryption techniques to ensure that your data remains private and secure. This includes encrypting sensitive information during transit and while it's stored on our servers.
Access Controls: Access to personal data is strictly limited to authorized personnel, ensuring the right people handle your information.
Training: Our team undergoes regular training on privacy and security best practices, ensuring we're well-equipped to handle your information responsibly.
Regular Audits: We perform periodic reviews and audits of our security practices and infrastructure to ensure we're up to date with current threats and vulnerabilities.
Data Minimization: We only collect and retain the information that's necessary for our legitimate business purposes, and we delete or anonymize data when it's no longer needed.
Incident Response: In the unlikely event of a security breach, we have a response plan in place to promptly address and mitigate any potential risks to your information.
Payment Security: We partner with Stripe to process payments. This ensures that we never directly handle or store any credit card information, adding an extra layer of protection for your financial details.

While we put our best efforts to safeguard your information, please be aware that no security measures are entirely infallible. We encourage you to protect your account with a strong password, regularly update it, and avoid sharing it with others.

5. Data Retention

We retain your Personal Data to fulfill the purposes for which it was collected and in accordance with applicable laws. The specific retention period for your data may vary depending on the context of its collection and use. Below are some guidelines regarding data retention:

Account Information: We retain your account information as long as your account remains active or as needed to provide you with our services.
Transaction Data: Data related to transactions, including payment information, is retained for a period necessary to complete the transaction and to comply with legal and accounting requirements.
User-Generated Content: Content you upload or share on our platform may be retained as long as it is necessary for the purpose for which it was posted.
Legal and Regulatory Obligations: In some cases, we may retain certain data to comply with legal or regulatory obligations, resolve disputes, enforce our agreements, or protect our rights.
Inactive Accounts: If your account becomes inactive (i.e., no logins or interactions) for an extended period, we may deactivate or delete your account and associated data in accordance with our data retention policies.
Backups: Please note that even if we delete your data from our active systems, residual copies may remain in our backup systems for a certain period. These backups are maintained for disaster recovery and business continuity purposes and are not actively used or accessed.

If you have any questions about our data retention practices or would like more specific information about how long your data is retained, please contact us at legal@fitsly.com.

6. Children's Privacy

Our services are not designed for, nor do we intentionally target or solicit, individuals under the age of 13. We do not knowingly collect or maintain personal information from children under the age of 13. If we learn that we have collected personal data from a child under age 13 without parental consent, we will take steps to delete that information as quickly as possible.

Parents or guardians who believe that their child may have submitted personal information to us without their consent should contact us immediately. We will work diligently to promptly remove such information from our records.

7. Policy Changes

We are committed to maintaining a transparent and open line of communication about how we handle your personal data. To reflect changes in our service offerings, regulatory requirements, or other aspects of our data practices, we might occasionally update this Privacy Policy.

Whenever we make significant changes to this policy, we will notify our users through an announcement on our platform, an email notification, or other appropriate communication methods. It is essential to regularly review this Privacy Policy to stay informed about our practices and how you can help protect your privacy.

Your continued use of our services after such updates signifies your acceptance of the changes. If you disagree with any changes, you should cease using our services and contact us to discuss your concerns.

8. Contact Us

If you have questions, concerns, or feedback regarding this Privacy Policy or our data practices, we encourage you to get in touch with us at legal@fitsly.com. We value your input and are committed to addressing any inquiries promptly and thoroughly.